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Apple ID account unavailable

How can I unlock my account? all I’m trying to do is watch a movie; I went to pay and I had to change the cards around and because it declined (didn’t transfer the right amount) I have now locked my account




[Re-Titled by Moderator]


iPhone SE, iOS 13

Posted on Aug 3, 2020 7:08 AM

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Question marked as Best reply

Posted on Aug 3, 2020 7:19 AM

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

1 reply
Question marked as Best reply

Aug 3, 2020 7:19 AM in response to Cmcla1997

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

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