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iPad screen is locked. Will not let me enter pass code or turn off.

My iPad screen is locked. Will not let me enter pass code or turn off.

iPad, iPadOS 13

Posted on Aug 3, 2020 11:35 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2020 3:00 PM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

6 replies
Question marked as Top-ranking reply

Aug 3, 2020 3:00 PM in response to Bluphrog

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

iPad screen is locked. Will not let me enter pass code or turn off.

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