Two of my apps refuse to load and open.

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Level 1

6 points

Two of my apps refuse to load and open.

Two of my apps refuse to load and open. One, 'Empire Express', I have been using for a number of years successfully. Recently it refuses to open just generating a crash report. (See attached)

The other is a new app 'Cuprum' downloaded from the app store. Same problem just generates a crash report.

With both apps their respective support personel say that I am the only one with this problem, all other customers report no problems.

Anyone got any idea why this is happening?

I have deleted both apps. Emptied the bin and reloaded the apps. The same thing keeps happening.

macOS Catalina V 10.15.6

Mac 27" Late 2013

Empire Express Crash Report:-

Empire Express Crash Report

Posted on Aug 4, 2020 1:21 AM

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Answer 1

Top-ranking reply

VikingOSX

Community+ 2024

Level 10

116,579 points

Aug 5, 2020 7:24 AM in response to RoyHan

Applications have a shelf life, and if their developer does not keep them current (and tested) with the current release of macOS, they can fail. Since Catalina only supports 64-bit applications, those applications that are not 32-bit, 64-bit with 32-bit helper applications, or 64-bit and not yet compatible with Catalina will fail.

Cuprum (v1.7.16) was last updated 4 weeks ago, and should not have crashed with 10.15.6, though its compatbility indicates 10.12 or later. Contact the developer about your crash occurrence.

It pays to keep Pages, Numbers, and Keynote up to date, in case Apple releases a future version that requires a newer major operating system upgrade. These applications are all presently at v10.1, and you have v10.0.

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Answer 2

RoyHan Author

Level 1

6 points

Aug 5, 2020 1:16 AM in response to BDAqua

Thanks for the reply.

I visited the App Store and downloaded Etrecheck. This version also WOULD NOT RUN just generated a crash report.

I then followed your link to the Etrecheck web site and downloaded from there. This version loaded OK and generated the attached report.

Hope this helps to solve my problem.

EtreCheckPro Report

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Answer 3

BDAqua

Level 10

245,189 points

Aug 6, 2020 8:34 AM in response to RoyHan

About the only thing left is a re-install...

1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following combinations on your keyboard. Command-R is generally recommended, especially if you never installed macOS Sierra 10.12.4 or later… https://support.apple.com/en-us/HT204904#notupdated

Command (⌘)-R

Install the latest macOS that was installed on your Mac.

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Answer 4

BDAqua

Level 10

245,189 points

Aug 5, 2020 6:16 AM in response to RoyHan

Delete these files & restart...

/Library/LaunchDaemons/com.RunappDaemon.plist

~/Library/LaunchAgents/com.ecamm.printopia.plist

~/Library/LaunchAgents/com.Runapp.plist

~/Library/LaunchAgents/com.Opera_Helper.plist

~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist

~ tilde indicates hidden Home Library.

Apple hid the Users' Library folders...

Method 1:

From the Finder, select the Go menu at top of the screen, and choose Go to Folder.
In the window that opens, enter ~/Library, and click Go.

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Answer 5

Old Toad

Level 10

210,497 points

Aug 7, 2020 10:40 AM in response to RoyHan

You can also download and run the free version of Malwarebytes to get rid of the adware. It was developed by a long time contributor to these forums and a highly respected member of the computer security community.

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Answer 6

BDAqua

Level 10

245,189 points

Aug 4, 2020 1:35 PM in response to RoyHan

Not enough useful data for me in a crash report.

You can save us asking dozens of questions by submitting a report from this App for us to look at…

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

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Answer 7

RoyHan Author

Level 1

6 points

Aug 5, 2020 6:46 PM in response to VikingOSX

Thanks for your reply.

I have been in touch with both developers of these apps and their apps are compatible with the 64-bit structure.

With one of the apps namely Cuprum I zipped my copy up and sent it back to the developer. They loaded it on to their system and it ran without fault. So, it looks like it is a fault with my local environment.

Any further suggestions please?

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Answer 8

RoyHan Author

Level 1

6 points

Aug 5, 2020 6:58 PM in response to BDAqua

Hi,

Thanks for your suggestion.

I deleted the files as you requested and restarted. With the same result, the apps won't load and they merely generate a crash report.

I also tried emptying the bin to make sure the files weren't interfering from the bin then restarting. The apps still won't load.

Anymore suggestions.

PS. Another program downloaded from the app store 'KiCad' would not load it just crashes. However, when I visited their site and downloaded the same program from there it loads and runs OK.

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Answer 9

BDAqua

Level 10

245,189 points

Aug 5, 2020 7:23 PM in response to RoyHan

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 10

RoyHan Author

Level 1

6 points

Aug 7, 2020 3:06 AM in response to BDAqua

I reinstalled Catalina OS satisfactorily.

Now the offending apps do nothing. They wont load, they do not show up in the force Quit Applications drop box and they do not generate a crash report.

I deleted them from the Applications Folder and re-downloaded them from the App Store and tried again and they still will not load.

What could cause this?

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Answer 11

Allan Jones

Level 9

72,152 points

Aug 7, 2020 8:09 AM in response to RoyHan

I was gong to point out how much potential adware showed in the report but your reinstall post wasn't visible when I started typing. Gotta love this forum software!

I'd be inclined to run Etrecheck again to verify that the new install is clean.

Did the developers confirm that 8GB RAM is sufficient for their apps?

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