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Unwanted subscription

Good afternoon. My name is Akniet. If there are any errors, please forgive me because I write from a translator.

So, Today, August 4, 2020, an hour ago, I had money withdrawn from my Kaspi Gold card( mastercard) The app is called Prequel. 13490 tenge ( 31 dollars) was withdrawn. I didn't give permission to subscribe, but my younger brother probably did. I apologize for this situation and if it is possible to return the funds. Thanks for understanding.

Posted on Aug 4, 2020 3:32 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2020 2:03 PM

You need to cancel the subscription;

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098


You need to make the refund request directly from Apple.

World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Aug 4, 2020 2:03 PM in response to akniduisenova

You need to cancel the subscription;

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098


You need to make the refund request directly from Apple.

World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

Unwanted subscription

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