iPad frozen
my iPad is disabled and it says connect to iTunes, when I plug the iPad to the computer is asking me to put my passcode but my iPad dent let me put in the passcode is like frozen. What can I do?
iPad mini, iOS 9
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my iPad is disabled and it says connect to iTunes, when I plug the iPad to the computer is asking me to put my passcode but my iPad dent let me put in the passcode is like frozen. What can I do?
iPad mini, iOS 9
Hello,
Unfortunately you must now fully restore your iPad to factory settings.
Please refer to the following Apple Support documents.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Hello,
Unfortunately you must now fully restore your iPad to factory settings.
Please refer to the following Apple Support documents.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
iPad frozen