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problem sending pdf to Windows user

When I send an email with a pdf attachment to a Windows user it doesn't go through

17" MacBook Pro, Mac OS X (10.5.8), Time Capsule, iPod Classic 80G

Posted on Jul 22, 2010 11:50 AM

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10 replies

Jul 22, 2010 6:43 PM in response to wiz302pa70

This was a very interesting test -- the PDF was not properly presented in Mail 4.3, but was in Mail 2.1.3 on my old G4 with Tiger. In Mail 4.3, the attachment was not recognized as a PDF, and if I controlled-clicked on it, the choices of what to open it with was Entourage or Mail. Examining it in Raw Source showed that the PDF was buried within a lot of HTML resulting from the use of Rich Text, and multiple fonts and font sizes.

In Mail 2.1.3. the PDF was properly presented, and since it was one page, Viewed in Place. However, the Signature appeared twice in Mail 2.1.3, but only once in Mail 4.3. The bottom line of these differences is the two email clients different reactions to the bad encoding in HTML text acting as a wrapper around the actual PDF file, but hate to think of the problems this could cause for Outlook or Outlook Express.

However, I suspect another problem is the length of the filename -- with blanks, it is 26 characters plus the .pdf extension. Once upon a time, that would have have been too long for Windows -- not sure it that is the case today.

My recommendation is to send in Plain Text but using the Format/Make Plain Text, but I would also recommend a test with a shorter file name to one of these PC recipients.

I also would like to see a similar message from you that was not a Forward -- which is how it looked in Mail 2.1.3, although you apparently changed to Subject so that it did not read as a Fwd?

Ernie

problem sending pdf to Windows user

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