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We have a total of 5 phones that are eligible to Claim in this iPhone Battery Performance Settlement, but when I put in two of the 5 iPhone Serial Numbers, the website does not recognize the iPhones. Does anyone know how to claim the phones if the website does not recognize the phones?
iPhone 6
I've claimed three of the five phones eligible, but the iPhone 6 and iPhone 7 isn't being recognized by their servers. Gives this message: "The Serial Number you provided does not match the records in our
database. Please check the Serial Number you entered to be sure it is
complete and that you typed it correctly. Some common errors include
entering Zeros as “O”, typing a capital “B” instead of an 8, and
entering the Serial Number for a different device that is not eligible
under the Settlement. Please try inputting your Serial Number again, or
use the Search Tool below to locate your Serial Number."
I've claimed three of the five phones eligible, but the iPhone 6 and iPhone 7 isn't being recognized by their servers. Gives this message: "The Serial Number you provided does not match the records in our
database. Please check the Serial Number you entered to be sure it is
complete and that you typed it correctly. Some common errors include
entering Zeros as “O”, typing a capital “B” instead of an 8, and
entering the Serial Number for a different device that is not eligible
under the Settlement. Please try inputting your Serial Number again, or
use the Search Tool below to locate your Serial Number."
If it isn’t in the database those phones probably aren’t eligible. Not all iPhones qualify; it depends on the model, when it was first activated, and when it ceased to be used. And I suspect that if the battery was replaced under warranty it also won’t qualify, but that’s just a guess.
I have a similar problem that is a little harder to explain.
I bought two iPhone 7s at the same time, both are on the same Sprint store receipt, both have been on the same contract, and neither has had any replacements or repairs. And both phones meet all the requirements stated in the settlement.
One of the two iPhone 7's had its claim completed/accepted. The other iPhone 7's serial number is not recognized and it can not be identified by its Apple ID account using the smartphoneperformancesettlement site's database.
I'm on round three in email exchanges with the smartphoneperformancesettlement administrator on how to update their 'database' or how I can get on it. Unfortunately it does not appear that they actually read the email. I've received twice the same response and one other slightly different response both being stock replies, that are not even close to my question.
Same issue here. I had a 6s and also a 7 that should qualify but are not being recognized by the site. Very frustrating.
I am going to fill out the paperwork by hand then send in copies of the receipts and hope that works.
Most of the people I have seen who have problems purchased their iPhones from cell service providers and for some reason the iPhone was not recorded properly in Apple's sales activation database meaning they are not included in the settlement database. See if Sprint will give you $25.
I agree with Lawrence Finch’s remarks. Note all the requirements:
Same issue here with iphone 7 plus--not in database, yet should be qualified.
I'm going to do the same with the 7 I no longer have and submit claim form and receipts by mail. I have the box and all paperwork in front of me and serial number is still not accepted!
Check the requirements above. Note especially you must be a “U.S. owner”.
how is that helpful at all bud
compuwary wrote:
how is that helpful at all bud
I cannot imagine how it is anything but helpful.
iPhone Performance Settlement Not Recognizing iPhone Serial Code
