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Apple TV free year subscription disappeared.

I am about 2 months into my free 1-year subscription that I received with my new iPhone XR. I had to update my Apple ID email address and for some reason that signed me out of the Apple TV. Now when I try and log back in the only option is to sign up and pay as normal. How do I restore my free subscription? Thanks

iPhone XR, iOS 13

Posted on Aug 4, 2020 6:33 PM

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Posted on Aug 4, 2020 8:16 PM

If you changed your email address this is no longer the same Apple ID you used for your subscription or anything else you purchased through Apple. Changing the password is ok but not the email address.

What to do after you change your Apple ID or password - Apple Support


I’ll see if I can find better advice for you on this

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Question marked as Best reply

Aug 4, 2020 8:16 PM in response to Khaiyai

If you changed your email address this is no longer the same Apple ID you used for your subscription or anything else you purchased through Apple. Changing the password is ok but not the email address.

What to do after you change your Apple ID or password - Apple Support


I’ll see if I can find better advice for you on this

Apple TV free year subscription disappeared.

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