Activation Lock (Need proof of purchase)

Hi! So, I was trying to unlock my iPad and forgot the password. So I went to reset the password, and it says there's an activation lock, so I tried to sign into the icloud account i used to sign up with the iPad, and it said it was wrong. So I went to reset it on the website and it says they will send instructions to an email that is not mine, and the security questions are not mine. So I called apple support and they said they need a proof of purchase, but the iPad is no longer using cellular, as we took it off the plan months ago, and the iPad was bought several years ago, and the bills do not go back that far to look at.

iPad mini 2 Wi-Fi, Cellular

Posted on Aug 5, 2020 2:06 PM

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Question marked as Top-ranking reply

Posted on Aug 5, 2020 2:47 PM

If the iPad is disabled, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


Here is Apple’s information about the Activation Lock - and how to switch-off this feature:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, if the iPad has been activated and associated with an AppleID account that you do not control, you will need to secure the cooperation of the account owner to whom the device is locked. If you cannot secure their cooperation, you’ll not be able to technically defeat or bypass this security measure. In this situation, there is nothing that anyone here can do to help.


If you are the original owner - and have documentary evidence (i.e, the original sales invoice that shows the device serial number), then Apple may be able to assist.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



2 replies
Question marked as Top-ranking reply

Aug 5, 2020 2:47 PM in response to Favorablility

If the iPad is disabled, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


Here is Apple’s information about the Activation Lock - and how to switch-off this feature:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, if the iPad has been activated and associated with an AppleID account that you do not control, you will need to secure the cooperation of the account owner to whom the device is locked. If you cannot secure their cooperation, you’ll not be able to technically defeat or bypass this security measure. In this situation, there is nothing that anyone here can do to help.


If you are the original owner - and have documentary evidence (i.e, the original sales invoice that shows the device serial number), then Apple may be able to assist.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



Aug 5, 2020 2:40 PM in response to Favorablility

From what source did you purchase the iPad?


From Apple using your AppleID?

From your wireless service provider?

From a retailer?


If paid via check/credit card/debit card, the issuing

financial institution may be able to assist you.


Until you can provide Apple with proof that you are

the original purchaser of the iPad, Apple will not assist

in removing the Activation Lock.

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Activation Lock (Need proof of purchase)

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