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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Both my kids got an iPhone 8 recently, the email was sent to my email address , I pay for both, asking to update their iCloud billing information to keep your storage upgrade. We followed the steps in the email but the prompts don’t get us through successful. Can seem to get it completed.
iPhone 6, iOS 12
Try checking to see if there aren't any issues with your payment information - Change, add, or remove Apple ID payment methods - Apple Support.
Try checking to see if there aren't any issues with your payment information - Change, add, or remove Apple ID payment methods - Apple Support.
Do they have their own Apple ID's with your payment information on their accounts?
Yes they both do have their own Apple ID’s with my payment info.
Updating payment for iCloud on a new phone
