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My iPhone 8 turned itself off and then wouldn’t show the battery percentage. I have put it on charge but it doesn’t show that it’s charging it just says 0% remaining. What can I do?

iPhone 8

Posted on Aug 6, 2020 1:17 PM

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Question marked as Top-ranking reply

Posted on Aug 9, 2020 4:54 PM

Hello freya193,


Thanks for posting in the Apple Support Community! We understand your iPhone 8 turned itself off, and is now having charging issues. We are happy to assist! Below are some resources that may help you with this issue:


If your iPhone or iPod touch won't charge


If your iPhone, iPad, or iPod touch won't turn on or is frozen


We would also recommend troubleshooting with a different charging cable and adapter in order to rule out any issues with those accessories specifically. If you need further information let us know.


Thanks!



2 replies
Question marked as Top-ranking reply

Aug 9, 2020 4:54 PM in response to freya193

Hello freya193,


Thanks for posting in the Apple Support Community! We understand your iPhone 8 turned itself off, and is now having charging issues. We are happy to assist! Below are some resources that may help you with this issue:


If your iPhone or iPod touch won't charge


If your iPhone, iPad, or iPod touch won't turn on or is frozen


We would also recommend troubleshooting with a different charging cable and adapter in order to rule out any issues with those accessories specifically. If you need further information let us know.


Thanks!



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