Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Account Disabled

Why is my account disabled on the app store and itunes?

Posted on Aug 6, 2020 3:31 PM

Reply
Question marked as Best reply

Posted on Aug 6, 2020 3:33 PM

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

2 replies
Question marked as Best reply

Aug 6, 2020 3:33 PM in response to perla106

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

Aug 6, 2020 3:34 PM in response to perla106

The primary option (telephone support) under the Apple recommended support link below has not been consistently available recently. It not available now. (5:34 pm) So if it is not working properly when you need it, then use one of the other support links I posted below to contact Apple support.


See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport  There may be a wait of an hour or so.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

Account Disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.