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Elicom Author

Level 1

4 points

prime video not working ipad

The app worked well. Today I found out that not loading the series and movies remained on the initial screen. I reinstalled with no image attachment results. I have an iPad Pro 2020

thanks

Posted on Aug 6, 2020 3:54 PM

Top-ranking reply

MichelPM

Level 10

81,324 points

Posted on Aug 6, 2020 4:48 PM

Have you tried deleting the app and reinstalling it from the App Store?

Have you tried the new hard reset procedure for the new 2018/2020 iPad Pro models?

1. Press and Release the Volume Up button.

2. Then immediately Press and Release the Volume Down button.

3. Then, Press and Hold the Power Button at the top. You will see the Slide to Power off button, but keep on holding down the Power Button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.

Good Luck!

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