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Cannot install software on macOS "The installation failed"

I cannot install any software using the Installer app where it takes you through the steps from Introduction to Summary. The error occurs in Summary saying that the Installer encountered an error.


Initially I had problems installing Tableau thinking it was an error with Tableau but it seems all apps have this issue and can't work out why.


What I get is the following:



Attached is the Installer report from trying to install a couple of app including Apple's own.


Aug 7 09:55:53 iMac-2 Installer[34377]: @(#)PROGRAM:Install PROJECT:Install-1000 Aug 7 09:55:53 iMac-2 Installer[34377]: @(#)PROGRAM:Installer PROJECT:Installer-965.1 Aug 7 09:55:53 iMac-2 Installer[34377]: Hardware: iMac18,3 @ 4.20 GHz (x 8), 40960 MB RAM Aug 7 09:55:53 iMac-2 Installer[34377]: Running OS Build: Mac OS X 10.15.4 (19E287) Aug 7 09:55:53 iMac-2 Installer[34377]: Env: USER=elierahi Aug 7 09:55:53 iMac-2 Installer[34377]: Env: COMMAND_MODE=unix2003 Aug 7 09:55:53 iMac-2 Installer[34377]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin Aug 7 09:55:53 iMac-2 Installer[34377]: Env: LOGNAME=elierahi Aug 7 09:55:53 iMac-2 Installer[34377]: Env: HOME=/Users/elierahi Aug 7 09:55:53 iMac-2 Installer[34377]: Env: SHELL=/bin/bash Aug 7 09:55:53 iMac-2 Installer[34377]: Env: TMPDIR=/var/folders/hv/8ldv8t3s60v20h_v9bqfkzmw0000gn/T/ Aug 7 09:55:53 iMac-2 Installer[34377]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0xF Aug 7 09:55:53 iMac-2 Installer[34377]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x1000002e.Installer Aug 7 09:55:53 iMac-2 Installer[34377]: Env: XPC_FLAGS=0x0 Aug 7 09:55:53 iMac-2 Installer[34377]: Tableau Desktop "20202.20.0721.1350" Installation Log Aug 7 09:55:53 iMac-2 Installer[34377]: Opened from: /Volumes/Tableau Desktop/Tableau Desktop.pkg Aug 7 09:55:53 iMac-2 Installer[34377]: Package Authoring Error: <background> has an unsupported MIME type: image/data Aug 7 09:55:53 iMac-2 Installer[34377]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber Aug 7 09:55:53 iMac-2 Installer[34377]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber Aug 7 09:55:53 iMac-2 Installer[34377]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber Aug 7 09:55:53 iMac-2 Installer[34377]: Product archive /Volumes/Tableau Desktop/Tableau Desktop.pkg trustLevel=350 Aug 7 09:55:53 iMac-2 Installer[34377]: External component packages (4) trustLevel=350 Aug 7 09:55:53 iMac-2 Installer[34377]: Could not load resource readme: (null) Aug 7 09:55:57 iMac-2 Installer[34377]: ================================================================================ Aug 7 09:55:57 iMac-2 Installer[34377]: User picked Standard Install Aug 7 09:55:57 iMac-2 Installer[34377]: Choices selected for installation: Aug 7 09:55:57 iMac-2 Installer[34377]: Install: "Tableau Desktop" Aug 7 09:55:57 iMac-2 Installer[34377]: Install: "Tableau Desktop application" Aug 7 09:55:57 iMac-2 Installer[34377]: Tableau Desktop.pkg#Tableau FLEXNet.pkg : com.tableausoftware.FLEXNet.11.14.0 : 11.16.2 Aug 7 09:55:57 iMac-2 Installer[34377]: Tableau Desktop.pkg#Tableau App.pkg : com.tableausoftware.desktop.app : "20202.20.0721.1350" Aug 7 09:55:57 iMac-2 Installer[34377]: Install: "Enable extensions" Aug 7 09:55:57 iMac-2 Installer[34377]: Tableau Desktop.pkg#TableauExtensions.pkg : com.tableausoftware.extensions : "20202.20.0721.1350" Aug 7 09:55:57 iMac-2 Installer[34377]: Install: "Enable network-enabled extensions" Aug 7 09:55:57 iMac-2 Installer[34377]: Tableau Desktop.pkg#TableauNetworkExtensions.pkg : com.tableausoftware.networkExtensions : "20202.20.0721.1350" Aug 7 09:55:57 iMac-2 Installer[34377]: Install: "PostgreSQL database driver" Aug 7 09:55:57 iMac-2 Installer[34377]: Tableau Desktop.pkg#Tableau PostgreSQL Libraries.pkg : com.tableausoftware.postgresql : 9.6.500 Aug 7 09:55:57 iMac-2 Installer[34377]: ================================================================================ Aug 7 09:55:57 iMac-2 Installer[34377]: It took 0.00 seconds to summarize the package selections. Aug 7 09:55:58 iMac-2 Installer[34377]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost Aug 7 09:55:58 iMac-2 Installer[34377]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20FLEXNet.pkg Aug 7 09:55:58 iMac-2 Installer[34377]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20App.pkg Aug 7 09:55:58 iMac-2 Installer[34377]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#TableauExtensions.pkg Aug 7 09:55:58 iMac-2 Installer[34377]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#TableauNetworkExtensions.pkg Aug 7 09:55:58 iMac-2 Installer[34377]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20PostgreSQL%20Libraries.pkg Aug 7 09:55:58 iMac-2 Installer[34377]: Set authorization level to root for session Aug 7 09:56:01 iMac-2 Installer[34377]: Administrator authorization granted. Aug 7 09:56:01 iMac-2 Installer[34377]: Will use PK session Aug 7 09:56:01 iMac-2 Installer[34377]: Using authorization level of root for IFPKInstallElement Aug 7 09:56:01 iMac-2 Installer[34377]: Starting installation: Aug 7 09:56:01 iMac-2 Installer[34377]: Configuring volume "MacOS" Aug 7 09:56:01 iMac-2 Installer[34377]: Preparing disk for local booted install. Aug 7 09:56:01 iMac-2 Installer[34377]: Free space on "MacOS": 782.98 GB (782984179712 bytes). Aug 7 09:56:01 iMac-2 Installer[34377]: Create temporary directory "/var/folders/hv/8ldv8t3s60v20h_v9bqfkzmw0000gn/T//Install.34377OGXCAa" Aug 7 09:56:01 iMac-2 Installer[34377]: IFPKInstallElement (5 packages) Aug 7 09:56:02 iMac-2 installd[352]: PackageKit: Adding client PKInstallDaemonClient pid=34377, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer) Aug 7 09:56:02 iMac-2 Installer[34377]: PackageKit: Enqueuing install with framework-specified quality of service (utility) Aug 7 09:56:02 iMac-2 installd[352]: PackageKit: ----- Begin install ----- Aug 7 09:56:02 iMac-2 installd[352]: PackageKit: request=PKInstallRequest <5 packages, destination=/> Aug 7 09:56:02 iMac-2 installd[352]: PackageKit: packages=( "PKLeopardPackage <id=com.tableausoftware.FLEXNet.11.16.2, version=11.16.2, url=file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20FLEXNet.pkg>", "PKLeopardPackage <id=com.tableausoftware.Desktop.app, version=\"20202.20.0721.1350\" , url=file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20App.pkg>", "PKLeopardPackage <id=com.tableausoftware.extensions, version=\"20202.20.0721.1350\" , url=file:///Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#TableauExtensions.pkg>", "PKLeopardPackage <id=com.tableausoftware.networkExtensions, version=\"20202.20.0721.1350\" , url=file:///Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#TableauNetworkExtensions.pkg>", "PKLeopardPackage <id=com.tableausoftware.postgresql, version=9.6.500, url=file:///Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20PostgreSQL%20Libraries.pkg>" ) Aug 7 09:56:02 iMac-2 installd[352]: PackageKit: Set reponsibility for install to 34377 Aug 7 09:56:02 iMac-2 installd[352]: PackageKit: Extracting file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20FLEXNet.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/468FCA03-0742-41E4-B636-F2AD398240C6.activeSandbox/Root/Library/Application Support/FLEXnet Publisher/Service/11.16.2, uid=0) Aug 7 09:56:03 iMac-2 installd[352]: PackageKit: Extracting file://localhost/Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20App.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/468FCA03-0742-41E4-B636-F2AD398240C6.activeSandbox/Root/Applications, uid=0) Aug 7 09:56:11 iMac-2 installd[352]: PackageKit: Extracting file:///Volumes/Tableau%20Desktop/Tableau%20Desktop.pkg#Tableau%20PostgreSQL%20Libraries.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/468FCA03-0742-41E4-B636-F2AD398240C6.activeSandbox/Root/usr/local/lib, uid=0) Aug 7 09:56:11 iMac-2 installd[352]: PackageKit: prevent user idle system sleep Aug 7 09:56:11 iMac-2 installd[352]: PackageKit: suspending backupd Aug 7 09:56:11 iMac-2 install_monitor[34421]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr Aug 7 09:56:11 iMac-2 install_monitor[34421]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr Aug 7 09:56:12 iMac-2 installd[352]: PackageKit: releasing backupd Aug 7 09:56:12 iMac-2 installd[352]: PackageKit: allow user idle system sleep Aug 7 09:56:12 iMac-2 installd[352]: PackageKit: Cleared responsibility for install from 34377. Aug 7 09:56:12 iMac-2 installd[352]: PackageKit: Cleared permissions on Installer.app Aug 7 09:56:12 iMac-2 installd[352]: PackageKit: Install Failed: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX} { NSFilePath = "/private/tmp/PKInstallSandbox.XXXXXX"; } Aug 7 09:56:12 iMac-2 installd[352]: PackageKit: Running idle tasks Aug 7 09:56:12 iMac-2 Installer[34377]: install:didFailWithError:Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX} Aug 7 09:56:12 iMac-2 installd[352]: PackageKit: Removing client PKInstallDaemonClient pid=34377, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer) Aug 7 09:56:12 iMac-2 installd[352]: PackageKit: Done with sandbox removals Aug 7 09:56:13 iMac-2 Installer[34377]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Aug 7 09:56:13 iMac-2 Installer[34377]: IFDInstallController 2DF0FC0 state = 8 Aug 7 09:56:13 iMac-2 Installer[34377]: Displaying 'Install Failed' UI. Aug 7 09:56:13 iMac-2 Installer[34377]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.


Aug 7 09:07:02 iMac-2 Installer[27949]: @(#)PROGRAM:Install PROJECT:Install-1000 Aug 7 09:07:02 iMac-2 Installer[27949]: @(#)PROGRAM:Installer PROJECT:Installer-965.1 Aug 7 09:07:02 iMac-2 Installer[27949]: Hardware: iMac18,3 @ 4.20 GHz (x 8), 40960 MB RAM Aug 7 09:07:02 iMac-2 Installer[27949]: Running OS Build: Mac OS X 10.15.4 (19E287) Aug 7 09:07:02 iMac-2 Installer[27949]: Env: USER=elierahi Aug 7 09:07:02 iMac-2 Installer[27949]: Env: COMMAND_MODE=unix2003 Aug 7 09:07:02 iMac-2 Installer[27949]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin Aug 7 09:07:02 iMac-2 Installer[27949]: Env: LOGNAME=elierahi Aug 7 09:07:02 iMac-2 Installer[27949]: Env: HOME=/Users/elierahi Aug 7 09:07:02 iMac-2 Installer[27949]: Env: SHELL=/bin/bash Aug 7 09:07:02 iMac-2 Installer[27949]: Env: TMPDIR=/var/folders/hv/8ldv8t3s60v20h_v9bqfkzmw0000gn/T/ Aug 7 09:07:02 iMac-2 Installer[27949]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0xF Aug 7 09:07:02 iMac-2 Installer[27949]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x1000002a.Installer Aug 7 09:07:02 iMac-2 Installer[27949]: Env: XPC_FLAGS=0x0 Aug 7 09:07:02 iMac-2 Installer[27949]: macOS Public Beta Access Utility Installation Log Aug 7 09:07:02 iMac-2 Installer[27949]: Opened from: /Volumes/macOS Public Beta Access Utility/macOSPublicBetaAccessUtility.pkg Aug 7 09:07:02 iMac-2 Installer[27949]: No localized entry for /BuildRoot/Library/Caches/com.apple.xbs/Binaries/StandaloneImage_PackageData/install/TempContent/Objects/EmbeddedProjects/OSX_TrainData_API/AppleInternal/XBS/OSXTrainData/PackageDataAssets/macOSPublicBetaAccessUtility/English.lproj/welcome.html Aug 7 09:07:02 iMac-2 Installer[27949]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber Aug 7 09:07:02 iMac-2 Installer[27949]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber Aug 7 09:07:02 iMac-2 Installer[27949]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber Aug 7 09:07:02 iMac-2 Installer[27949]: Failed to load specified background image Aug 7 09:07:02 iMac-2 Installer[27949]: Product archive /Volumes/macOS Public Beta Access Utility/macOSPublicBetaAccessUtility.pkg trustLevel=500 Aug 7 09:07:02 iMac-2 Installer[27949]: External component packages (1) trustLevel=500 Aug 7 09:07:02 iMac-2 Installer[27949]: Could not load resource readme: (null) Aug 7 09:07:02 iMac-2 Installer[27949]: No localized entry for /BuildRoot/Library/Caches/com.apple.xbs/Binaries/StandaloneImage_PackageData/install/TempContent/Objects/EmbeddedProjects/OSX_TrainData_API/AppleInternal/XBS/OSXTrainData/PackageDataAssets/macOSPublicBetaAccessUtility/English.lproj/welcome.html Aug 7 09:07:02 iMac-2 Installer[27949]: Installation checks succeeded with warnings. Aug 7 09:07:02 iMac-2 Installer[27949]: Installation check warning. No Time Machine backup detected. Your Mac is not currently backing up with Time Machine. This installer will give your Mac access to pre-release software. You should make a backup prior to installing any beta updates.. Aug 7 09:43:07 iMac-2 softwareupdated[336]: SUOSUServiceDaemon: Periodic autoupdate action called Aug 7 09:43:22 iMac-2 softwareupdated[336]: BackgroundActivity: Starting Background Check Activity Aug 7 09:43:22 iMac-2 softwareupdated[336]: BackgroundActivity: Starting background actions now. Aug 7 09:43:22 iMac-2 softwareupdated[336]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=NO, autoCriticalInstall=NO Aug 7 09:43:22 iMac-2 softwareupdated[336]: SoftwareUpdate: Fired early. Next check=7/8/20, 8:52 pm (interval=86280.000000, A/C=YES) Aug 7 09:43:22 iMac-2 softwareupdated[336]: BackgroundActivity: Starting background download now. Aug 7 09:43:22 iMac-2 softwareupdated[336]: BackgroundActivity: Finished Background Check Activity Aug 7 09:43:22 iMac-2 SoftwareUpdateNotificationManager[340]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion with type BackgroundTask for pid 340, id 0x8671 Aug 7 09:43:22 iMac-2 softwareupdated[336]: Adding client SUUpdateServiceClient pid=340, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager) Aug 7 09:43:22 iMac-2 SoftwareUpdateNotificationManager[340]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion for pid 340, id 0x8671 Aug 7 09:43:22 iMac-2 SoftwareUpdateNotificationManager[340]: (null)ï¼ softwareupdated: Service connection invalidated! Aug 7 09:43:22 iMac-2 softwareupdated[336]: Removing client SUUpdateServiceClient pid=340, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager) Aug 7 09:44:18 iMac-2 Installer[27949]: Administrator authorization granted. Aug 7 09:44:18 iMac-2 Installer[27949]: ================================================================================ Aug 7 09:44:18 iMac-2 Installer[27949]: User picked Standard Install Aug 7 09:44:18 iMac-2 Installer[27949]: Choices selected for installation: Aug 7 09:44:18 iMac-2 Installer[27949]: Install: "macOS Public Beta Access Utility" Aug 7 09:44:18 iMac-2 Installer[27949]: Install: "macOS Public Beta Access Utility" Aug 7 09:44:18 iMac-2 Installer[27949]: macOSPublicBetaAccessUtility.pkg#macOSPublicBetaAccessUtility.pkg : com.apple.pkg.macOSPublicBetaAccessUtility.16U2035 : 1.0.0.0.1.1595366870 Aug 7 09:44:18 iMac-2 Installer[27949]: ================================================================================ Aug 7 09:44:18 iMac-2 Installer[27949]: It took 0.00 seconds to summarize the package selections. Aug 7 09:44:18 iMac-2 Installer[27949]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost Aug 7 09:44:18 iMac-2 Installer[27949]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/macOS%20Public%20Beta%20Access%20Utility/macOSPublicBetaAccessUtility.pkg#macOSPublicBetaAccessUtility.pkg Aug 7 09:44:18 iMac-2 Installer[27949]: Set authorization level to root for session Aug 7 09:44:18 iMac-2 Installer[27949]: Will use PK session Aug 7 09:44:18 iMac-2 Installer[27949]: Using authorization level of root for IFPKInstallElement Aug 7 09:44:18 iMac-2 Installer[27949]: Starting installation: Aug 7 09:44:18 iMac-2 Installer[27949]: Configuring volume "MacOS" Aug 7 09:44:18 iMac-2 Installer[27949]: Preparing disk for local booted install. Aug 7 09:44:18 iMac-2 Installer[27949]: Free space on "MacOS": 783.73 GB (783727374336 bytes). Aug 7 09:44:18 iMac-2 Installer[27949]: Create temporary directory "/var/folders/hv/8ldv8t3s60v20h_v9bqfkzmw0000gn/T//Install.279497CIIJ3" Aug 7 09:44:18 iMac-2 Installer[27949]: IFPKInstallElement (1 packages) Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: Adding client PKInstallDaemonClient pid=27949, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer) Aug 7 09:44:18 iMac-2 Installer[27949]: PackageKit: Enqueuing install with framework-specified quality of service (utility) Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: ----- Begin install ----- Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: request=PKInstallRequest <1 packages, destination=/> Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: packages=( "PKLeopardPackage <id=com.apple.pkg.macOSPublicBetaAccessUtility.16U2035, version=1.0.0.0.1.1595366870, url=file:///Volumes/macOS%20Public%20Beta%20Access%20Utility/macOSPublicBetaAccessUtility.pkg#macOSPublicBetaAccessUtility.pkg>" ) Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: Extracting file:///Volumes/macOS%20Public%20Beta%20Access%20Utility/macOSPublicBetaAccessUtility.pkg#macOSPublicBetaAccessUtility.pkg (destination=/Library/Apple/System/Library/InstallerSandboxes/.PKInstallSandboxManager-SystemSoftware/8BD88FE8-7BBB-4062-AB5C-4E3561608641.activeSandbox/Root, uid=0) Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: prevent user idle system sleep Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: suspending backupd Aug 7 09:44:18 iMac-2 install_monitor[32808]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr Aug 7 09:44:18 iMac-2 install_monitor[32808]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: releasing backupd Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: allow user idle system sleep Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: Install Failed: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX} { NSFilePath = "/private/tmp/PKInstallSandbox.XXXXXX"; } Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: Running idle tasks Aug 7 09:44:18 iMac-2 Installer[27949]: install:didFailWithError:Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory" UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX} Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: Removing client PKInstallDaemonClient pid=27949, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer) Aug 7 09:44:18 iMac-2 system_installd[341]: PackageKit: Done with sandbox removals Aug 7 09:44:19 iMac-2 Installer[27949]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Aug 7 09:44:19 iMac-2 Installer[27949]: IFDInstallController 2AD96C0 state = 8 Aug 7 09:44:19 iMac-2 Installer[27949]: Displaying 'Install Failed' UI. Aug 7 09:44:19 iMac-2 Installer[27949]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Also, not sure if the issue is related but Im also not able to update macOS. It downloads fine but the installation doesn't work and it ends up logging into the current version installed with an error in the notification. I have 10.15.4 but haven't been able to install 10.15.5 and 10.15.6.


iMac 27″ 5K, macOS 10.15

Posted on Aug 6, 2020 5:26 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2020 8:50 AM

Here is how I suggest you do a clean install:




1) VERY IMPORTANT - BACKUP! You are about to erase your system drive. Never do that without a backup - well, actually, you should have at least two... I recommend a Time Machine on one drive, and a full clone of your system drive in a separate one.




2) Download the full Catalina installer from the App Store. If the installer starts automatically, quit it.




3) Create an installer drive on a thumb drive, following the instructions here:


How to create a bootable installer for macOS - Apple Supportsupport.apple.com › en-us






4) On recent macs, you may need to authorize booting from an external drive, which may be disabled by default. You do this in "Boot Security Utility".


Information about this is available in this support document:




https://support.apple.com/en-us/HT208198




---- do not proceed further without a backup!!!! ---- 






5) Restart your mac holding the Option key, and select that installer disk to boot your mac


6) Use Disk Utility to reformat your internal drive as APFS


7) Quit Disk Utility and start the installer. 


8) When asked, choose to migrate content from "another mac, time machine or drive".


IMPORTANT: elect to migrate ONLY user accounts; NOT applications, settings or other files

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Question marked as Top-ranking reply

Aug 11, 2020 8:50 AM in response to erahi

Here is how I suggest you do a clean install:




1) VERY IMPORTANT - BACKUP! You are about to erase your system drive. Never do that without a backup - well, actually, you should have at least two... I recommend a Time Machine on one drive, and a full clone of your system drive in a separate one.




2) Download the full Catalina installer from the App Store. If the installer starts automatically, quit it.




3) Create an installer drive on a thumb drive, following the instructions here:


How to create a bootable installer for macOS - Apple Supportsupport.apple.com › en-us






4) On recent macs, you may need to authorize booting from an external drive, which may be disabled by default. You do this in "Boot Security Utility".


Information about this is available in this support document:




https://support.apple.com/en-us/HT208198




---- do not proceed further without a backup!!!! ---- 






5) Restart your mac holding the Option key, and select that installer disk to boot your mac


6) Use Disk Utility to reformat your internal drive as APFS


7) Quit Disk Utility and start the installer. 


8) When asked, choose to migrate content from "another mac, time machine or drive".


IMPORTANT: elect to migrate ONLY user accounts; NOT applications, settings or other files

Reply

Aug 10, 2020 5:43 AM in response to erahi

Hello erahi!


We understand you are having some issues with installing apps on your iMac and we can definitely see how that would be a problem. We can help. Let's try a few different steps to narrow down the cause


To start, test this issue in a test user account to see if it continues: How to test an issue in another user account on your Mac


After that check to make sure you have storage space to install these applications: How to free up storage space on your Mac


Finally try installing the latest macOS update via macOS recovery using the "Option-⌘-R" from this article: How to reinstall macOS from macOS Recovery


We hope those steps help get this issue resolved so you can install those applications! Have a great rest of your day.

Reply

Aug 10, 2020 1:24 PM in response to erahi

erahi,


Thanks for trying those steps and updating us! Let's see if this issue is related to the security settings on your device. If you go to System Preferences > Security & Privacy > Allow apps downloaded from, is that set to "App Store" or "App Store and identified developers"? Try setting it to the second option if not done already and testing once more. This article goes into more detail about securely downloading apps from third parties as well: Safely open apps on your Mac


If that does not resolve the issue, try running First Aid on your disk to see if the drive itself is causing the trouble: How to repair a Mac disk with Disk Utility


Take care!

Reply

Aug 10, 2020 10:02 AM in response to i_rina

Hi,


I tried this on a new Standard user account and the issue still occurs both with Tableau and macOS Public Beta Access Utility.


I have adequate storage space of 800GB.


I have installed the latest MacOS of 10.15.6 via Recovery Mode however the installation issue is still there.

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Aug 10, 2020 3:46 PM in response to erahi

Here is another thought. Many times I've found that people encounter such problems because they did the download via wi fi rather than a direct connection to their router/modem. With wi fi, it's often possible that corruption occurs because so much data is being downloaded (unless you have interruptions in your internet). Here are two options I have found to help. Temporarily move the computer and use a wired ethernet connection to do downloads, or throw out your downloaded file and retry it until you get one that works. Good luck.

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Aug 10, 2020 5:44 PM in response to chris_g1

Hi,


"App Store and identified developers" had already been and it hasn't fixed the issue. This was one of the troubleshooting steps Tableau had suggested from the start.


I ran First Aid on all drives as suggested and that hasn't fixed the installation issue

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Aug 11, 2020 1:58 AM in response to erahi

The report does not show any obvious bad actors, but it does show one thing:


This system has been upgraded over several major versions of OS X and macOS.


There are several extensions that are now too old and could cause issues. You even even have stuff in “StartupItems”, which doesn’t work ever since OS X 10.10 Yosemite.


I think it is high time to do a clean install.


I can give you a full recipe for that when I am back at my mac later today, but don’t try anything before you have solid BACKUP.

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Aug 11, 2020 2:37 AM in response to Luis Sequeira1

Hi, yes I agree and was thinking of doing it anyway in time for Big Sur and I have never done one before in the 15 years I've used Mac.


When you mention clean install, does this mean erasing the disk entirely, re-installing latest version macOS, and restoring files only and not restoring things like settings, Library folder, apps and all their baggage like preference files etc?


I currently have Time Machine backups from July until one hour ago.

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Aug 11, 2020 3:24 AM in response to erahi

Yes, I mean erase and install and then only migrate the user accounts from the backup.

In addition to the Time Machine I also make a bootable clone with SuperDuper! before I erase the drive. Not only this allows me to boot into it if necessary; plus since we’re about to erase the drive we don’t want to be left with one single instance of our data.

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Aug 12, 2020 1:25 AM in response to erahi

If you erase and install from recovery, I believe you will get whatever version of the OS your mac shipped with. This should still work but presumably take a long time. Of course you can then update that system.

An alternative may be to have a friend downloading and creating the installer for you.

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Aug 10, 2020 6:14 PM in response to Luis Sequeira1

Hi, installation does not work in Safe Mode.


Here is the Etrecheck report:


EtreCheck version: 5.6 (5212) Report generated: 2020-08-11 11:12:58 Download EtreCheck from https://etrecheck.com Runtime: 1:59 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: No problem - just checking Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 4.20 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 40 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 3.12 TB (Shared by 5 volumes) disk2s1 - M**********a (APFS) [APFS Virtual drive] (Shared - 2.31 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - M***S (APFS) (Shared - 11.06 GB used) disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 3.00 TB disk2 [APFS Virtual drive] 3.12 TB (Shared by 5 volumes) disk2s1 - M**********a (APFS) [APFS Virtual drive] (Shared - 2.31 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - M***S (APFS) (Shared - 11.06 GB used) disk3 - WD My Passport 260D 4.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - T**********e (Journaled HFS+) 4.00 TB (3.32 TB used) Mounted Volumes: disk2s1 - M**********a [APFS Virtual drive] 3.12 TB (Shared - 2.31 TB used, 797.31 GB available, 790.19 GB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 3.12 TB (Shared - 2.15 GB used, 790.19 GB free) APFS Mount point: /private/var/vm disk2s5 - M***S 3.12 TB (Shared - 11.06 GB used, 797.31 GB available, 790.19 GB free) APFS Mount point: / Read-only: Yes disk3s2 - T**********e 4.00 TB (3.32 TB used, 679.48 GB free) Journaled HFS+ Mount point: /Volumes/T**********e Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface en5: Bluetooth PAN 2 Interface bridge0: Thunderbolt Bridge File sharing: Enabled System Software: macOS Catalina 10.15.6 (19G73) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple File sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.tunnelbear.mac.tbeara.plist Executable: ~/Library/Application Support/TunnelBear/com.tunnelbear.mac.tbeara Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.vmware.launchd.vmware.plist Executable: /Library/Application Support/VMware Fusion/boot.sh --start Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/net.privatetunnel.ptcore.plist Executable: /Library/Frameworks/PrivateTunnel.framework/Versions/Current/usr/sbin/ptcore Details: Exact match found in the legitimate list - probably OK Safari Extension: "Open In" button for Internet Explorer Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/NPDjVu.plugin/Contents/PlugIns/PrintDialogExt.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/ContentUploaderPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/NPDjVu.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Apps: 133 32-bit Applications: 36 32-bit apps Kernel Extensions: /Applications/Parallels Desktop.app prl_hypervisor.kext (15.1.3 47255 - SDK 10.9) prl_netbridge.kext (15.1.3 47255 - SDK 10.9) prl_usb_connect.kext (15.1.3 47255 - SDK 10.9) prl_vnic.kext (15.1.3 47255 - SDK 10.9) /Library/Application Support/Roxio TDIXController.kext (1.6) /Library/Extensions Soundflower.kext (1.6.6 - SDK 10.6) EyeTVAfaTechHidBlock.kext (1.1) EyeTVCinergy450AudioBlock.kext (1.1) EyeTVCinergyXSAudioBlock.kext (1.1) EyeTVEmpiaAudioBlock.kext (1.1) EyeTVVoyagerAudioBlock.kext (1.1) EyeTVClassicDontSeize.kext (1.1.2) tap.kext (20111101) tun.kext (20111101) IODVDImage.kext (1.0.0.71) Startup Items: tun Path: /Library/StartupItems/tun tap Path: /Library/StartupItems/tap WDMyBookServiceStartupItem Path: /Library/StartupItems/WDMyBookServiceStartupItem System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 179 Apple tasks [Running] 118 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 184 Apple tasks [Running] 120 Apple tasks Launch Agents: [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12) [Other] com.microsoft.OneDriveStandaloneUpdater.plist (? b97e8726 - installed 2020-05-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-02-01) Launch Daemons: [Not Loaded] amsdstat.plist (Apple - installed 2020-07-10) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-03-28) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-01) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12) [Other] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (? 1a4f628 - installed 2020-05-24) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-02-08) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-02-01) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2020-07-01) [Other] com.vmware.launchd.vmware.plist (? 40d1be26 - installed 2009-04-08) [Other] net.privatetunnel.ptcore.plist (? 66058fcf - installed 2015-04-11) User Launch Agents: [Running] com.tunnelbear.mac.tbeara.plist (? 0 - installed 2018-08-31) User Login Items: [Not Loaded] Find Any File Hotkey (Thomas Tempelmann - installed 2019-11-11) Modern Login Item /Applications/Find Any File.app/Contents/Library/LoginItems/Find Any File Hotkey.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-08-08) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-06-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] TunnelBearHelper (P2PHZ9K5JJ - installed 2020-06-06) Modern Login Item ~/Downloads/TunnelBear.app/Contents/Library/LoginItems/TunnelBearHelper.app Internet Plug-ins: Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2014-09-29) PrintDialogExt: 6.1 (? - installed 2008-06-17) FlashPlayer-10.6: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-15) Flash Player: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-15) AdobePDFViewer: 9.1.0 (? - installed 2009-02-28) JavaAppletPlugin: 15.0.1 (Apple - installed 2012-12-13) iPhotoPhotocast: 7.0 (Apple - installed 2012-08-10) SharePointBrowserPlugin: 14.2.1 (? - installed 2012-05-01) ContentUploaderPlugin: 1.2 (? - installed 2007-12-12) Silverlight: 5.1.50901.0 (? - installed 2017-05-06) NPDjVu: (? - installed 2015-06-17) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: "Open In" button for Internet Explorer (? - installed 2019-03-03) AdBlock Engine (App Store - installed 2020-06-10) AdBlock Icon (App Store - installed 2020-06-10) 3rd Party Preference Panes: Flip4Mac WMV (? - installed 2013-03-30) Backup: Time Machine information not available without Full Drive Access. 3 local snapshots Oldest local snapshot: 2020-08-11 02:48:20 Last local snapshot: 2020-08-11 10:57:20 Performance: System Load: 1.23 (1 min ago) 1.08 (5 min ago) 0.54 (15 min ago) Nominal I/O speed: 10.27 MB/s File system: 21.12 seconds Write speed: 279 MB/s Read speed: 2551 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 28.51 % (?) EtreCheck 16.08 % (App Store) pkd 6.05 % (Apple) swcd 2.09 % (Apple) accountsd 0.80 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 632 MB (App Store) Finder 210 MB (Apple) Safari 144 MB (Apple) Dock 108 MB (Apple) accountsd 71 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking.xpc 31 MB / 149 KB (Apple) Other processes 436 KB / 280 KB (?) homed 15 KB / 4 KB (Apple) assistantd 6 KB / 7 KB (Apple) SystemUIServer 0 B / 64 B (Apple) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 30.36 GB Used RAM: 6.99 GB Cached files: 2.66 GB Available RAM: 33.01 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-07-22 Mimeo Photos (4.1.4) 2020-07-24 GarageBand (10.3.2) 2020-08-06 EtreCheck (5.6) 2020-08-08 WhatsApp (2.2031.5) Clean up: /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Executable not found /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report


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Cannot install software on macOS "The installation failed"

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