Activation Lock

Hello,

The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. Most likely if they refuse to contact you back then there is a good chance that you purchased a stolen iPad. There is nothing you, or Apple, can do to unlock this iPad. You have 2 options, return the iPad for a refund or recycle the iPad.

Activation Lock

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Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441

As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.

Sorry - but you’re short of options.

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