key pad on iPhone not working
Particularly the area of the screen where you find the number 1, 2 and 3. how can this be fixed?
iPhone X
User profile for user:
karina184
User level:
Community Specialist
Hey Julian2401,
We understand you're having issues pressing the 1, 2, and 3 buttons on the keypad of your iPhone.
To clarify, is this while trying to place a phone call, or while trying to enter the passcode to access your iPhone?
Also, does this area of your iPhone display work as expected when not using the keypad?
Lastly, restart your iPhone and ensure it's fully updated to iOS 13.6 using these steps:
Update your iPhone, iPad, or iPod touch
While you shouldn't have to update your iPhone for the display to work as expected, this can help us further rule out software issues. Keep us posted on the results and please provide us the details requested above so we can further isolate your issue.
Thanks!