​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


I can not erase my old iphone

I moved my personal info from my iphone 6s+ to my new iphone 11 pro max. Now, I am unable to erase OLD iphone info. Help.


iPhone 6s Plus

Posted on Aug 7, 2020 12:47 PM

Question marked as Top-ranking reply

Posted on Aug 7, 2020 1:01 PM

Greatsaga wrote:

I moved my personal info from my iphone 6s+ to my new iphone 11 pro max. Now, I am unable to erase OLD iphone info. Help.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can not erase my old iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.