forgot my 4 digit on my old ipad but still showing device as signed on when I open my support apple account
how do i access my ipad when I forgot my 4 digit code? I tried resetting it but it still asks for a 4-dogit code.
iPad, iOS 9
Did you turn off the iPad before connecting it to the computer?
Did you hold down the Home button while connecting it to the computer?
Did you keep holding down the Home button until the recovery screen appeared?
In other words did you follow exactly all of the steps in If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
If you have tried that more than once, then see the following from the same link:
Still need help?
- If you can't restore or update your iPad using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPad.
- If you're asked to enter your Apple ID and password while you're setting up your iPad, learn what to do.