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User profile for user: gran11
gran11 Author
User level: Level 1
5 points

HEIC photos will not upload for printing

I have a MacBook Pro 15 (in late 2011). MacOS is High Sierra 10.13.6 Many of my photos are HEIC rather than Jpeg. I uploaded photos to Walmart for printing. All the jpegs uploaded but the HEIC photos will not upload. I have read and followed instructions about going to Photos on my 8+ phone and checking "Download and Keep Originals" but there is no change. I also read that the IOS system should be 11 or higher. Mine is 10.13.6. Don't think it will upgrade higher. How can I print my HEIC photos?

Posted on Aug 8, 2020 2:24 PM

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User profile for user: sberman
sberman
User level: Level 10
268,263 points

Posted on Aug 8, 2020 3:53 PM

gran11 wrote:

I also read that the IOS system should be 11 or higher. Mine is 10.13.6.

"Mine is 10.13.6" is not possible. There was never such an iOS version. Further, it's quite a coincidence this happens to be the same number you listed as your OS X version.


Anyway, this article explains how to go about converting your file to jpeg.

Using HEIF or HEVC media on Apple devices - Apple Support

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User profile for user: sberman
sberman
User level: Level 10
268,263 points

Aug 8, 2020 3:53 PM in response to gran11

gran11 wrote:

I also read that the IOS system should be 11 or higher. Mine is 10.13.6.

"Mine is 10.13.6" is not possible. There was never such an iOS version. Further, it's quite a coincidence this happens to be the same number you listed as your OS X version.


Anyway, this article explains how to go about converting your file to jpeg.

Using HEIF or HEVC media on Apple devices - Apple Support

Reply

HEIC photos will not upload for printing

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