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Unable to download apps

Whenever I try to download a app it says “Your account has been disabled in the App Store and iTunes” How do I fix this problem?


iPhone XS Max, iOS 13

Posted on Aug 8, 2020 9:47 PM

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Question marked as Best reply

Posted on Aug 8, 2020 10:06 PM

Afrias123 Said:

"Unable to download apps Whenever I try to download a app it says “Your account has been disabled in the App Store and iTunes” How do I fix this problem?"

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Why Accounts Become Disabled:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.


Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So...

Managing this Occurrence:

Visit this Link: If your Apple ID is locked or disabled - Apple Support.


To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contacting Apple Support:


Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)

2 replies
Question marked as Best reply

Aug 8, 2020 10:06 PM in response to Afrias123

Afrias123 Said:

"Unable to download apps Whenever I try to download a app it says “Your account has been disabled in the App Store and iTunes” How do I fix this problem?"

-------


Why Accounts Become Disabled:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.


Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So...

Managing this Occurrence:

Visit this Link: If your Apple ID is locked or disabled - Apple Support.


To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contacting Apple Support:


Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get thorough :)

Aug 9, 2020 3:13 AM in response to Afrias123

The primary option (telephone support) under the Apple recommended support link below has not been consistently available recently. It not available now. () So if it is not working properly when you need it, then use one of the other support links I posted below to contact Apple support.

 

See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport  There may be a wait of an hour or so.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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