zoom mac client install problem- has not fixed even with the latest update to 5.2.0

Question

zoom mac client install problem- has not fixed even with the latest update to 5.2.0

Zoom Mac client (5.2.0) always installs corruptly.

1) logging in via the client has me as a "basic" subscriber when I am a paid subscriber. I am using the correct email address.

2) there are no virtual backgrounds for me to choose

3) uninstalling, emptying the trash and redownloading does not fix the problem.

4) the schedule a session is "grayed' out.

Zoom support has not figured it out. I can schedule Zoom via the web only. It will run with the link but with no virtual backgrounds that I can add or adjust. Thanks, Ross

MacBook Pro with Touch Bar

Posted on Aug 9, 2020 12:45 AM

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Answer 1

Aug 9, 2020 1:23 AM in response to Ross Dehovitz1

There is almost certainly a conflict with something else installed on your mac.

Millions of people have been using Zoom very successfully in the last few months, and this is the first time I’ve heard of a problem like this.

Please run Etrecheck and post its full report here. Use the additional text button below the message and paste the whole report.

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Answer 2

Aug 9, 2020 4:10 PM in response to Luis Sequeira1

etresoft report

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Answer 3

Aug 9, 2020 11:55 PM in response to Ross Dehovitz1

I don’t see any obvious bad actors in the report.

You could try doing a clean install of macOS on a separate drive to see if that works. If it does then something else may be conflicting.

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zoom mac client install problem- has not fixed even with the latest update to 5.2.0

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