activity tracker not working

The activity tracker app and workout app on my apple watch 5 stopped tracking in the middle of a workout. Now it does not track any activity.


Posted on Aug 9, 2020 2:31 PM

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1 reply

Aug 11, 2020 6:16 PM in response to mindydog

Hi mindydog,


We understand that the Activity and Workout apps are not working on your Apple Watch as you'd expect, and we can certainly take a closer look.


To help us better understand, can you tell us more about what happened during the workout when the apps stopped working? What exactly happens now when you try to start an activity from the Workout app?


The resource below will also help you improve the accuracy of the Apple Watch results, provided that there's no hardware damage to the watch.


Get the most accurate measurements using your Apple Watch


We look forward to hearing back from you soon!

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activity tracker not working

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