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iPad battery not holding charge

My iPad is only holding the charge for about 2 hours. Do I need a new battery or?

iPad, iPadOS 13

Posted on Aug 9, 2020 5:05 PM

Reply
Question marked as Best reply

Posted on Aug 11, 2020 5:51 PM

That's a 2017 iPad 5th generation.

It is ONLY 3 years old.

Seems very early for a battery failure, but...

I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible advice/solutions to this iPad battery issues, but I make no guarantees, whatsoever.

If need be, you can have your iPad issues escalated all the way up the chain to Apple engineering level customer phone support.


Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.



Best of Luck to You!


3 replies
Question marked as Best reply

Aug 11, 2020 5:51 PM in response to crzydnky

That's a 2017 iPad 5th generation.

It is ONLY 3 years old.

Seems very early for a battery failure, but...

I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible advice/solutions to this iPad battery issues, but I make no guarantees, whatsoever.

If need be, you can have your iPad issues escalated all the way up the chain to Apple engineering level customer phone support.


Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.



Best of Luck to You!


iPad battery not holding charge

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