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i can no longer access my iphone6s. Anyway, i can still retrieve data's stored inside my phone? Service told me that the unit is not repairable anymore. Hope you can help. Thanks.

i can no longer access my iphone6s. Anyway, i can still retrieve data's stored inside my phone? Service told me that the unit is not repairable anymore. Hope you can help. Thanks.

Posted on Aug 9, 2020 10:07 PM

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Posted on Aug 10, 2020 7:59 AM

If you have a backup of the 6s, you could restore the back up to another device to recover the data from the 6s. If you were syncing data with iCloud, you can access that data by syncing it to another device or going to iCloud.com using a computer browser.


Restoring from a backup erases all data currently on your device. Any data newer than when the backup was made will be erased. A restore is an all or nothing restore. You can't access a back and only restore certain files.


Backup - Restore your device from an iCloud or iTunes backup.    

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Question marked as Best reply

Aug 10, 2020 7:59 AM in response to PAJAGAMASGT

If you have a backup of the 6s, you could restore the back up to another device to recover the data from the 6s. If you were syncing data with iCloud, you can access that data by syncing it to another device or going to iCloud.com using a computer browser.


Restoring from a backup erases all data currently on your device. Any data newer than when the backup was made will be erased. A restore is an all or nothing restore. You can't access a back and only restore certain files.


Backup - Restore your device from an iCloud or iTunes backup.    

Aug 10, 2020 3:26 AM in response to PAJAGAMASGT

I would contact Apple support. Here are some good options:


Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient. Sometimes Apple phone support is not available.

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport  There may be an hour or so wait.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

i can no longer access my iphone6s. Anyway, i can still retrieve data's stored inside my phone? Service told me that the unit is not repairable anymore. Hope you can help. Thanks.

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