User profile for user: OldMan76
OldMan76 Author
User level: Level 1
5 points

Can’t Cancel Full Subscription, Only Free Trial

I downloaded an Adobe Photoshop Express (free, no in-app purchases, I thought) from the Apple Store. Then I tried using it to edit a few photos. I wanted to clean off some lettering across my grandson’s photo, so I selected that tool, only to learn that it requires a subscription, I went ahead and signed up to use the tool. Only later, I learned it costs about $35 a year. I’m an old man living on a tight budget, so I want to cancel the subscription right away. I went my iPad Settings, then Subscriptions, and clicked on the subscription info, but it would only let me cancel the “3 day trial.” I want to cancel the whole subscription. What can I do? Wait 3 days till the full subscription kicks in? What if it doesn’t work then? Will I have to pay anyway? Please advise. I truly appreciate your help.

Posted on Aug 9, 2020 10:23 PM

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,979 points

Posted on Aug 10, 2020 3:19 AM

Apple usually considers all sales to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be an hour or so wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,979 points

Aug 10, 2020 3:19 AM in response to OldMan76

Apple usually considers all sales to be final. But, if you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be an hour or so wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

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Can’t Cancel Full Subscription, Only Free Trial

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