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refund a payment

App Mojo.

I wanted to try a PRO version. The description stated that 3 days was free, but money was taken from my bank card - 39.99 $. The message did not indicate that it is impossible to choose 3 days for free, the problem is in the description. Therefore, I demand a refund. It’s not my problem, it’s problem of Mojo.

iPhone XS, iOS 13

Posted on Aug 10, 2020 6:52 AM

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Question marked as Best reply

Posted on Aug 10, 2020 7:47 AM

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

5 replies
Question marked as Best reply

Aug 10, 2020 7:47 AM in response to ольга175

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

refund a payment

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