I was banned from an app I played everyday and their customer service has not responded in 5 days or even tried to help me. I have paid for in app purchases and they banned me for no reason.

I was banned from a game I play everyday. Is there anyway to regain access to my game. Their customer service has not helped nor gotten back to me in 5 days and says my account will be deleted in 30 days.

iPhone XS, iOS 13

Posted on Aug 10, 2020 11:14 AM

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2 replies

Aug 18, 2020 6:42 PM in response to Township_playrix

Request a refund for apps or content that you bought from Apple – Apple Support


You can only request a refund through Apple, explain your situation and hopefully you will get something.


Apple won't be able to get them to unban your account but might be able to help refund you your money seeing as though you can't access the apps services.

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I was banned from an app I played everyday and their customer service has not responded in 5 days or even tried to help me. I have paid for in app purchases and they banned me for no reason.

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