Latest iOS update issue

Hey MrsBoe2018,

We appreciate you further clarifying that you're still unable to update. Let's connect to your computer again and place your iPhone in recovery mode to reinstall the software. When prompted, be sure to choose "Update" as this will install a fresh copy of the software while keeping your data in place. We do still encourage you to have a back up, just in case. Here are guides for these steps:

How to back up your iPhone, iPad, and iPod touch

If you can't update or restore your iPhone, iPad, or iPod touch

Let us know if you have questions along the way. As we mentioned previously, if the issue continues after these steps you'll want to seek service.

Take care.

Hey MrsBoe2018,

We're not seeing an attached picture, but that's OK. If you have 13.6.1 installed in Settings > General > About, then you're fully updated. Also, if you've completed all steps in the following resource, and you still see No Service, you'll want to have your iPhone in for service: If you see No Service or Searching on your iPhone or iPad

Here's the link to check for service options again, just in case: Contact Apple Support

Thank you.

Hey MrsBoe2018,

You'll follow the steps under "Put your device in recovery mode and set it up again" here: If you can't update or restore your iPhone, iPad, or iPod touch

Cheers!

Hey MrsBoe2018,

We appreciate you reaching out to Apple Support Communities. It's important you're able to connect with your cell service, so it's good you reached out! You've completed some great steps so far too.

An update was just released for 13.6.1. You'll want to back up your iPhone, then update the software. Just in case, here's how: Update your iPhone, iPad, or iPod touch

Then, if you haven't already, let's work through the steps in the following resource: If you see No Service or Searching on your iPhone or iPad

Let us know how that goes. Take care!

MrsBoe2018,

To be sure we understand, were you able to complete the steps under "If you can’t reach the update server or can’t verify the update" and attempted to update using a computer? If so, you'll want to have your iPhone further inspected, and possibly serviced. To look into available options, visit the following: Contact Apple Support

Take care.

MrsBoe2018,

With the alert you're seeing when trying to update, follow the steps under "If you can’t reach the update server or can’t verify the update" here: If your iPhone, iPad or iPod touch won’t update

Keep us posted on the results. Cheers!