I need a refund or more storage!

I believe you misunderstand what iCloud storage is for. It is not possible to expand the storage capacity of your phone. If you want to do something with your iCloud storage YOU have to set it up.

What is taking up the majority of your space?

How to check the storage on your iPhone, iPad, and iPod touch - Apple Support

If you have a bunch of storage space being used by photos, you can setup iCloud Photos to use the storage space that you bought. In order to save space on your iPhone, you'll need to make sure the Optimize Storage switch is on. Note that this is a sync, not a backup, so you cannot delete the pictures from your phone. Just lower resolution ones will reside on your phone, thus saving space

Set up and use iCloud Photos - Apple Support

You need to re-read my post. As I stated, you cannot expand the capacity of your device. After you purchased iCloud storage, you did not have more storage on your device. If you saw something that indicated you 'had more storage than you knew what to do with' you were looking at your available iCloud storage.

They are 2 different things.

You can check your available iPhone storage here

How to check the storage on your iPhone, iPad, and iPod touch - Apple Support

You can check your available iCloud storage here

Manage your iCloud storage - Apple Support

Simply buying iCloud storage does not change the situation with your iPhone storage. If you want to use your iCloud storage to free up space on your phone, you first need to evaluate what's taking up all your iPhone storage. Use the link above for how to check storage on your iPhone. This will display a bar graph of what your iPhone storage space is being used for. It will list out each app and show much space it's taking up.

Also note that you should not post screenshots with personal information here. This is a public forum and anyone in the world could have viewed your email address and mailing address over the last 4 hours. I'm reporting it to be removed now

You have bought iCloud storage, this is Apple's cloud storage service and does not add storage to your device.

You can NOT add storage to your device.

Go into iPhone Storage, are any apps taking up excess data. How big is your "Other"?