Refund request situation
On report.apple I send a request for a refund with the fair fact but your site sends me to the developer's site for refund. And here what they write on their site...
iPhone X, iOS 13
You are not speaking to Apple, this is a user to user community.
We are unable to help with refunds, account issues or purchases
Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support
Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support
Or Contact Apple Support - Contact - Official Apple Support