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Activation Lock. I do not know my Apple ID or Password, What do I do as I can not get past this message?

How can I get my ipad mini working again? I can not get past the Activation Lock? I do not know my Apple ID nor my password.

Posted on Aug 12, 2020 10:58 AM

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Question marked as Top-ranking reply

Posted on Aug 12, 2020 11:17 AM

jimbomaia wrote:

How can I get my ipad mini working again? I can not get past the Activation Lock? I do not know my Apple ID nor my password.

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

2 replies

Aug 12, 2020 11:44 AM in response to jimbomaia

See if you can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            


If you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.

Activation Lock. I do not know my Apple ID or Password, What do I do as I can not get past this message?

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