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How do I know if I'm really receiving a legitimate call from Apple?

How do I know if I'm really receiving a legitimate call from Apple or if it's a scam call? Would Apple ever really "call" a customer to alert of an issue, or would they only email (which is easier to verify a scam/phish). thank you




[Edited by Moderator]


Posted on Aug 12, 2020 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2020 3:36 PM

tamicat65 Said:

"Is [...] a valid apple security phone number: How do I know if I'm really receiving a legitimate call from Apple or if it's a scam call? Would Apple ever really "call" a customer to alert of an issue, or would they only email (which is easier to verify a scam/phish). thank you"

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What to Do:

This phone call you speak of is no more than a scam. So, Report this to Apple...


Reporting this to Apple:

Take a screenshot of that phone number and send it off to Apple.

Go Here: Take a Screenshot on your iPhone - Apple Support


Forward the screenshot to: reportphishing@apple.com

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Learn More Here:

4 replies
Question marked as Top-ranking reply

Aug 12, 2020 3:36 PM in response to tamicat65

tamicat65 Said:

"Is [...] a valid apple security phone number: How do I know if I'm really receiving a legitimate call from Apple or if it's a scam call? Would Apple ever really "call" a customer to alert of an issue, or would they only email (which is easier to verify a scam/phish). thank you"

-------


What to Do:

This phone call you speak of is no more than a scam. So, Report this to Apple...


Reporting this to Apple:

Take a screenshot of that phone number and send it off to Apple.

Go Here: Take a Screenshot on your iPhone - Apple Support


Forward the screenshot to: reportphishing@apple.com

—-


Learn More Here:

Aug 12, 2020 3:28 PM in response to tamicat65

All calls like the one you received are scams/phishing attempts. They are made by criminals that prey on the unwary. Apple never would make a call like this. Apple only calls if a user if the user has arranged the call. 

 

And, there are thing you can do to lessen the annoyance of such calls. For example, I hardy answer my land or iPhone any more. I only answer if caller ID or my contact list shows that I probably know the caller. Also, I figure that anyone that know me will leave a message if they have anything important to say and I don't answer. 

 

And, if you want to, you can get a land-line system that you can use in blocking scam/spam calls. Also they can be blocked from an iPhone. Last, I think this Apple document can be used to block scam calls as well as spam calls: Detect and block spam phone calls  https://support.apple.com/en-us/HT207099


How do I know if I'm really receiving a legitimate call from Apple?

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