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Face id is not working properly when use it says move a little higher move a little lower

What happened my face id

iPhone X, iOS 13

Posted on Aug 12, 2020 10:27 PM

Top-ranking reply

Leanne_68

Community Specialist

Posted on Aug 14, 2020 11:10 AM

Hello Abdulmanan9592,

Thanks for using Apple Support Communities!

We understand you are experiencing some issues with using Face ID on your device. We are happy to help provide some guidance to get it working properly again.

Take a look at the steps listed in the below resource to troubleshoot your Face ID if it isn't working as expected:

If Face ID isn't working on your iPhone or iPad Pro

Cheers!

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Face id is not working properly when use it says move a little higher move a little lower

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