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Hi, folks!
I've bought an Apple MBP 13 2019 a few days ago in Ukraine.
Now I'm trying to input purchase date on checkcoverage.apple.com and always get an error: "We’re sorry, but we are unable to complete your request at this time. Please try again later."
What should I do to solve this issue?
Thx
MacBook Pro 13″, macOS 10.15
Get coconut battery app and check the manufacturing date of the battery.
Start testing dates starting from this one and on. Usually it goes for 1 or 2 months until you get a good date.
Maybe not specific for your machine, but approximate, so you can have your Mac validated.
Crazy work LOL, but it's the way I've seen people get it solved.
Get coconut battery app and check the manufacturing date of the battery.
Start testing dates starting from this one and on. Usually it goes for 1 or 2 months until you get a good date.
Maybe not specific for your machine, but approximate, so you can have your Mac validated.
Crazy work LOL, but it's the way I've seen people get it solved.
Hi lepr0sar1um,
It sounds like you're trying to update your proof of purchase. We aren't showing any service outages on our System Status page. Here's a resource that may help: Update your proof of purchase
Alternatively you can try a different browser to see if the issue persists.
We hope this helps.
Take Care
Thanks for following up, lepr0sar1um.
Have you tried a different network to see if the issue persists as well? If so, you can reach out to us by phone using a neighboring country's phone number here: Contact Apple for support and service
Have a great day.
Hi, karina184!
I appreciate your advice, but, unfortunately, there is no official apple service in Ukraine, so I cannot call support by phone and provide the requested information.
The problem appears on Chrome and Safari.
What should I do in such a situation to solve my problem?
Thx.
It's ridiculous, but you were right!
I bought this MacBook on August 11, 2020. The battery manufacture date is 2019-12-25.
I've tried several dates and finally got something like 2020-02-25 and it was enough to complete validation.
Thank you so much!
Be advised that you just bought it and your validation date goes back to February, so that's half a year of warranty you don't have anymore.
Have you bought it through official partners with Apple (I mean big companies that sell it officially)? You said Apple doesn't have official support in Ukraine, it means Apple is not officially in the country or that you just don't have an Apple Retail Store in there?
If Apple is not officially there then you might have bought it from like an eBay or something, right? Then it can really be the case you just bought an imported machine, and as it is a 2019, that February purchase date might be right.
I found the https://www.kyivpost.com/technology/apple-may-ramp-presence-ukraine.html from 2017 that said Apple was going to increase presence in Ukraine. Nothing so far?
No, it means that there are (in Ukraine) official resellers and unofficial stores. Unofficial stores sales apple tech as new (and it is new), but which was delivered into the country illegally (without taxes, etc).
Those stores offer such goods with much more chipper prices, but it has only 3 months of warranty (you can buy an extra warranty for extra price).
Unfortunately, nowadays there are no official Apple stores in Ukraine and even Apple website for Ukraine. The nearest official service is in Russia.
Oh yeah, so it's the same as down here... Brazil... LOL
By importing my Mac that same way I was able to buy the highest MBP 16", 9th gen i9, 16GB RAM, 1TB SSD, for the same price of the mid tier MBP 13", the one with 8th gen 1.4GHz CPU, 8GB RAM and 512GB SSD.
In my case, as it was purchased in the US and brought here, purchase date was just a few days before the one I really got it. And as I got the invoice from the seller, its date worked well to validate my warranty.
In my case I payed like 3300 USD while the offial price would be like 5500 USD. This considering 4,9 BRL to 1 USD at the time. Today it is 5,70 or 5,80 to 1
Brazil is a f*d up place in terms of taxes, exchange and of course Apple takes its part in that game by maintaining premium prices and large margins.
Well, it seems you were luckier than me, 'cause I've bought the simplest mbp 13 2019 w/ i5/8/128 for 1300 USD (cashless or 1200 USD by cash) while its official cost here is 1540 USD
Unable to validate your product’s purchase date
