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Hi, I'm unable to sign onto my iPhone and am getting message saying that I need to connect to iTunes. How do I unblock the iPhone?

My iPhone is blocked and I am being asked to connect to iTunes. How do I connect to iTunes in order to unblock my phone?

iPhone 5s, iOS 10

Posted on Aug 13, 2020 6:29 AM

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2 replies

Aug 13, 2020 6:36 AM in response to jcabbott23

See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport  There may be a wait of an hour or so.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

Hi, I'm unable to sign onto my iPhone and am getting message saying that I need to connect to iTunes. How do I unblock the iPhone?

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