iPad Air 3 Touch Sensitivity

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Level 1

5 points

iPad Air 3 Touch Sensitivity

My iPad Air 3 is driving me crazy. The touch sensitivity of the screen seems very variable. Sometimes it works ok and other times, completely at random It just doesn’t respond at all. This includes when typing on the keyboard. After a few words I realise tha wha I have typed is completely wrong. This happens when using all apps. Anyone else had similar problems? Added to that it just seems really slow. I don‘t have many apps loaded or pictures taking up space.

iPad Air, iPadOS 13

Posted on Aug 13, 2020 11:04 AM

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Answer 1

Best reply

MichelPM

Level 10

81,068 points

Aug 13, 2020 1:43 PM in response to JustCreative

I STRONGLY suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible advice/solutions to these iPad touch screen issues, but I make no guarantees, whatsoever.

If need be, you can have your iPad issues escalated all the way up the chain to Apple engineering level customer phone support.

Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.

Sorry & Best of Luck to You!

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Answer 2

Aug 13, 2020 11:18 AM in response to JustCreative

Additional to advice already offered by Demo...

If the screen isn’t working on your iPhone or iPad - Apple Support

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Answer 3

Demo

Level 10

166,525 points

Aug 13, 2020 11:07 AM in response to JustCreative

So you have a screen protector or a cover with a built in screen protector on your iPad? Sometimes they can cause problems. If that’s not the case, try updating to iOS 13.6.1 if you haven’t done so already.

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Answer 4

JustCreative Author

Level 1

5 points

Aug 13, 2020 1:13 PM in response to Demo

No I do not use a screen protector. I’m on 13.6 but will update to 13.6.1 and see if it helps

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Answer 5

JustCreative Author

Level 1

5 points

Aug 13, 2020 1:17 PM in response to LotusPilot

Thanks, have tried all those things over the past few weeks but I still have the problem. It just won’t respond to touches intermittently, then suddenly works again.

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iPad Air 3 Touch Sensitivity

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