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Random numbers try to join FaceTime call

When my daughter FaceTimes her best friend random numbers keep trying to join. She blocks them and ends the call and restarts the call but it keeps happening. She’s probably blocked up to 200 numbers at this point. What’s going on?

iPhone 7

Posted on Aug 13, 2020 10:31 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 15, 2020 9:57 AM

Hi cliff111,


We understand you are experiencing an issue with unexpected callers attempting to join FaceTime calls.


It is possible that the phone number or email address being used for FaceTime is being sent fraudulent calls.


We would recommend setting Communication Limits to 'Contacts Only' under: Settings > Screen Time > Communication Limits > Allowed Communication > During Screen Time.


This will automatically block any caller(s) that are not in the Contacts List.


Alternatively, it may be worth looking into changing the phone number / email address used on the device.


Hope this helps!


Thank you for using Apple Support Communities.


Cheers!

1 reply
Question marked as Top-ranking reply

Aug 15, 2020 9:57 AM in response to cliff111

Hi cliff111,


We understand you are experiencing an issue with unexpected callers attempting to join FaceTime calls.


It is possible that the phone number or email address being used for FaceTime is being sent fraudulent calls.


We would recommend setting Communication Limits to 'Contacts Only' under: Settings > Screen Time > Communication Limits > Allowed Communication > During Screen Time.


This will automatically block any caller(s) that are not in the Contacts List.


Alternatively, it may be worth looking into changing the phone number / email address used on the device.


Hope this helps!


Thank you for using Apple Support Communities.


Cheers!

Random numbers try to join FaceTime call

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