iCloud password

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mamoun226 Author

Level 1

8 points

iCloud password

I forgot my iCloud password , I try to reset but it’s not working

Posted on Aug 14, 2020 5:21 AM

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Answer 1

Best reply

donv_the_ghost

Level 9

50,899 points

Aug 14, 2020 5:27 AM in response to mamoun226

See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to try to recover it.

And you may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.

Note that If you're using two-factor authentication and can’t recover your password, you usually will need to enter account recovery. See Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921

And, in general, if things go badly using the above links, you will need to try to recover your account if you want to use it again. Again, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921 Use this link to request account recovery to regain access to your account.

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Answer 2

Eric Root

Level 10

684,003 points

Aug 14, 2020 6:37 AM in response to mamoun226

Do you have 2 Factor Authentication enabled on your account? If so, the Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes. From the article below.

Check the status or cancel your request

At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID.
If you remember your information and can sign in successfully, your wait period cancels automatically and you can use your Apple ID immediately.
To cancel a recovery request that you did not make, follow the instructions in your email confirmation.

Apple ID - Recover your Apple ID with two-factor authentication account recovery.

If you do not have 2 Factor Authentication enabled on your account, contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.