You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Restore

How do i restore my phone without losing everything?

iPhone 6s, iOS 13

Posted on Aug 14, 2020 9:24 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 14, 2020 2:00 PM

If the phone is fully working you can back it up first and your backup can be restored to another phone or the same one.

Here is a guide for those steps:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

restore from backup. 

https://support.apple.com/en-us/HT204184


If you do the usual workflow of importing photos to the PC or Mac then syncing back, you could import all your photos somewhere safe before all of the above.

3 replies
Question marked as Top-ranking reply

Aug 14, 2020 2:00 PM in response to savannahrhiannon57

If the phone is fully working you can back it up first and your backup can be restored to another phone or the same one.

Here is a guide for those steps:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

restore from backup. 

https://support.apple.com/en-us/HT204184


If you do the usual workflow of importing photos to the PC or Mac then syncing back, you could import all your photos somewhere safe before all of the above.

Restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.