grey spinning wheel on new mbp 2020 13 inch

hello I'm facing a issue in which when I login into my MacBook Pro 2020 instead of getting directly into the ecosystem it shows the grey spinning wheel with cursor turning into rainbow spinning wheel I have tried everything is it with my device or more facing issue and also my Mac never shows the sleep icon the wifi and battery lighting icon (when plugged in) when the system restarts or when I switch on . but after turning off the FileVault it started appearing.is anyone also facing this issue and also boots up differently every time even switch differently every time


MacBook Pro 13″, macOS 10.15

Posted on Aug 14, 2020 12:29 PM

Reply
1 reply

Aug 14, 2020 1:14 PM in response to hari148

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple device.
  3. Primary support help at Contact Support.
  4. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

grey spinning wheel on new mbp 2020 13 inch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.