Since the 13.6 update, my camera has completely stopped working. The flashlight app won't work. My phone randomly reboots, screen freezes and even sound stops. Nothing I've done seems to work. Can I revert back to the previous update?

Hi Scarlette999,

We see you are having some performance concerns with your iPhone X. We would like to help get it performing as expected. It sounds like you have already covered some troubleshooting also.

To best isolate any software concerns you can restore your device to factory settings and set up as new before testing. After restoring as new we want to make sure not to load any backups before testing.

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

After testing for any improvements you can restore your backup using this information.

Restore your iPhone, iPad, or iPod touch from a backup

Have a great weekend!

Hi Scarlette999,

That's great! We see it is mostly resolved, but you're having some issues with Face ID. This will help you get Face ID going again.

If Face ID isn't working on your iPhone or iPad Pro

If you are unable to get Face ID going from there please reach out to us at Get Support.

Have a great week!