You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

utrph77004 Author

Level 1

23 points

Why can’t I use ApplePay on web when VPN is active?

Face ID won’t authenticate the payment until I turn off the VPN, and then the transaction completes without issue.

iPad Pro 12.9-inch Wi-Fi, Cellular

Posted on Aug 14, 2020 8:31 PM

Reply

Similar questions

Express Travel Card option not working Hi I am trying to use the Express Travel mode on my phone for payment in Singapore public transport system. However, it keeps asking me for authenticating via face-id even though I have the option of Express Travel Card activated. Where am I going wrong? Any pointers would be highly appreciated. Thanks.
4969 2

1 reply

Level 10

103,943 points

Aug 14, 2020 8:46 PM in response to utrph77004

its possibly a security issue. go here for more info - Apple Pay Customers

Reply

Why can’t I use ApplePay on web when VPN is active?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up