software update on an old iMac

Which Mac do you have?

https://support.apple.com/kb/SP777?locale=en_US

https://itunes.apple.com/us/app/macos-mojave/id1398502828?mt=12

macOS Catalina - Technical Specifications

General Requirements

• OS X 10.9 or later
• 4GB of memory
• 12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
• Some features require an Apple ID; terms apply.
• Some features require a compatible internet service provider; fees may apply.

Mac Hardware Requirements

For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Catalina:

• MacBook (Early 2015 or newer)
• MacBook Air (Mid 2012 or newer)
• MacBook Pro (Mid 2012 or newer)
• Mac mini (Late 2012 or newer)
• iMac (Late 2012 or newer)
• iMac Pro (2017)
• Mac Pro (Late 2013 or newer)

https://support.apple.com/en-us/HT210190

https://apps.apple.com/gb/app/macos-catalina/id1466841314?ls=1&mt=12

IMac 12, 2 is a 2011 iMac - so per BDAqua’s post it can’t be updated to Catalina.

I believe High Sierra is end of the line for that model.

An iMac12,2 is a 2011 model and incapable of Mojave or newer.

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