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Level 1

6 points

Can’t Download Apps

Every time I try and download an app it makes me put in my card info even if the app is free. Then it says “app can’t be downloaded due to previous purchase” but I don’t have any subscriptions.

iPhone 11, iOS 13

Posted on Aug 16, 2020 6:55 AM

Best reply

Dah•veed

Level 9

64,729 points

Posted on Aug 16, 2020 1:14 PM

Do you have any previous purchases that resulted in funds denied? If so, you have an outstanding debt on your account that will need to be paid before your will be allowed to use your account again. Even for free apps.

ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

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Can’t Download Apps

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