Trade-in information my MacBook Air

Did you complete the trade-in information when you made your order? I would contact Apple about the matter. We aren't equipped to look into it for you.

Contacting Apple Customer and Support Service

1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
2. Primary support help at Contact Support.
3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.
4. Starting  an  online  chat  with  Apple  Support.
5. Apple  Support  using  Twitter

FYI: These are user-only communities. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support: Contacting Apple for support and service includes international calling numbers.

The Apple Support Communities only provides help for users of Apple products. Apple does not read theae forums. If you wish to provide feedback to Apple, then go to Apple Feedback. Thank you for your understanding and support.

Usually, comes within a few days of placing your order.