My Apple ID cannot purchase any item
My Apple ID cannot connected iTunes store
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As the message shows, contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call
Starting an online chat with Apple Support
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
App Store, iTunes Store, or other Apple services - If you can't connect
Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
