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My Apple ID cannot purchase any item

My Apple ID cannot connected iTunes store

Posted on Aug 17, 2020 12:12 PM

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Question marked as Top-ranking reply

Posted on Aug 17, 2020 1:09 PM

As the message shows, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


Starting an online chat with Apple Support 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      



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Question marked as Top-ranking reply

Aug 17, 2020 1:09 PM in response to Rehmannn

As the message shows, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


Starting an online chat with Apple Support 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      



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My Apple ID cannot purchase any item

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