Can't Restore the password on an old iPad that was locked out

I can't restore an older ipad2 that was locked out using the suggested method, I couldn't remember the old password and it locked me out. When I try to connect it to my laptop and

the "music" app it doesn't see it

iPad 2, iOS 9

Posted on Aug 17, 2020 2:50 PM

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Question marked as Top-ranking reply

Posted on Aug 17, 2020 3:15 PM

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Should you have difficulties with your iPad being recognised by your computer, these support pages may be helpful with troubleshooting the problem:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

2 replies
Question marked as Top-ranking reply

Aug 17, 2020 3:15 PM in response to salsa63

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Should you have difficulties with your iPad being recognised by your computer, these support pages may be helpful with troubleshooting the problem:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Aug 17, 2020 3:16 PM in response to salsa63

Here's the not great news. Even if you restore the iPad, you'll find an iPad 2 is virtually USELESS in today's world. It is forever locked at iOS 9.3.5, and virtually all modern apps will NOT run on such an old, under powered, out of date, no longer supported device. This means no Netflix, YouTube, Facebook most if not all games and hundreds of other apps you might want to use.


If the password you've forgotten is your passcode (4 or 6 digit) use this link --> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support


But again, the effort will only lead to disappointment with a 9 year old device.

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Can't Restore the password on an old iPad that was locked out

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