Netflix error 11800 Apple TV 4K

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Level 1

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Netflix error 11800 Apple TV 4K

This is a continuation of the discussion from here: https://discussions.apple.com/thread/7809852

I just got an Apple TV 4K, and about after a month of using it no issues, this error started happening.

I've tried all the suggested solutions and none of them have been a permanent fix. I've gotten DNS server addresses for Fios in my region and updated it on my router and my Apple TV and neither fixed it. I even went the extra mile and factory reset my Apple TV (which I really didn't want to.)

This doesn't happen on my Nvidia Shield connected to the same TV and router via ethernet like my Apple TV.

Is this ultimately a Netflix issue or Apple? I can reach out to both with support tickets but Netflix hasn't been helpful, which is surprising. I followed these troubleshooting steps too: https://help.netflix.com/en/node/64174

Anyone with fixes or any other updates on this would be appreciated. Please be specific when sharing. Thanks!

Apple TV 4K, tvOS 13

Posted on Aug 17, 2020 7:17 PM

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Answer 1

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Vancouver22

Level 8

36,420 points

Aug 18, 2020 3:17 PM in response to Meg4Roney

To be clear, this is the Netflix App installed on your Apple TV? Because the Netflix App no longer supports AirPlay.

Try updating or deleting the App and reinstall

Force close the App

Update your tvOS software

Reboot the wifi router

Go into settings- network - forget network, restart, then add your network back

Get help with Wi-Fi networks on your Apple TV - Apple Support

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Answer 2

Meg4Roney Author

Level 1

6 points

Aug 18, 2020 4:24 PM in response to Vancouver22

Yes, this is the Netflix app installed on the Apple TV
Deleting and installing the app again was the first step I took in this whole thing.
I also searched for a tvOS update and there was none. I did just check to see if I can get a public Beta update, and yes there is one for v14. Unfortunately, when I try to Download and Install, it says the update failed and try again later. Any solutions for this?
I cannot forget the network. It's connected via ethernet, and I've never even connected it to any of my Wi-Fi signals. I was looking for a "reset network" type of function, but it doesn't exist. That's why I did a full factory reset.

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Answer 3

Meg4Roney Author

Level 1

6 points

Aug 18, 2020 4:45 PM in response to Meg4Roney

Okay interesting... I decided to try the Beta update download on Wi-Fi instead of ethernet and it worked. Normally this kind of behavior would be the opposite! 🤔 Wonder if there's an issue with the ethernet port in using, or even the cable... Same exact cable as my Nvidia Shield though.

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Answer 4

Vancouver22

Level 8

36,420 points

Aug 18, 2020 5:30 PM in response to Meg4Roney

Doesn’t hurt to check the cable, or replace it. Also it’s best to keep the cable as short as you can, no access length.

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Answer 5

Meg4Roney Author

Level 1

6 points

Aug 18, 2020 6:41 PM in response to Vancouver22

Yeah I'm gonna replace it if Wi-Fi proves to be stable. Its only a 3 foot cable. So far so good on Wi-Fi, but it was a bit random when the error would appear.

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Netflix error 11800 Apple TV 4K

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