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Hello . I have a iPad air 3rd generation I buy it second hand but locked in iCloud lost I want to know a solution to contact the first owner how I can ??? Please

Hello . I have a iPad air 3rd generation I buy it second hand but locked in iCloud lost I want to know a solution to contact the first owner how I can ??? Please

Posted on Aug 18, 2020 4:54 AM

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Question marked as Top-ranking reply

Posted on Aug 18, 2020 5:27 AM

If the iPad is Activation Locked, without help from the previous owner, the iPad is useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


Apple will not assist with owner tracing. Even if known, Privacy laws and legislation prohibit disclosure.


Sorry - but you’re short of options.

2 replies
Question marked as Top-ranking reply

Aug 18, 2020 5:27 AM in response to abderezak

If the iPad is Activation Locked, without help from the previous owner, the iPad is useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


Apple will not assist with owner tracing. Even if known, Privacy laws and legislation prohibit disclosure.


Sorry - but you’re short of options.

Aug 18, 2020 5:41 AM in response to abderezak

There is NO solution to the Activation Lock!

There is no way to contact that original owner.

That iPad is a dead and useless device to you.

If you can, attempt to contact the seller that sold you this Activation Locked iPad and attempt to return this device and get your money back!

You will never get this device to work for you.


If no success with returning this iPad and getting your money back, then you are stuck with this useless device.

Please recycle this device responsibly.


In the future, If you must purchased used devices from unknown, untrusted sources, you must ask A WHOLE LOT more questions of the iOS device seller, ask for more photo/images, ask if the iPad has user/iCloud activation lock and ask for photos/images/short video proof, ANY REAL, UNQUESTIONABLE, UNMISTAKEABLE, CONFIRMED VISUAL PROOF, that such an iPad has been reset to factory settings and shown proof of the iOS device's start up screen showing the animated, moving, multi-language “Hello! Welcome to iPad” screen.

If the iOS device seller is unwilling to do all of this to show you that the iPad, in question, is ready to use with no barriers to new user activation and use, pass on the iOS device and look at other iOS device sellers, elsewhere, who will be more accommodating to answering questions and providing visual image or video proof of a proper factory reset iPad.



Sorry & Best of Luck to You!

Hello . I have a iPad air 3rd generation I buy it second hand but locked in iCloud lost I want to know a solution to contact the first owner how I can ??? Please

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