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All of my drop pins and folders have disappeared from the map app on my phone. Where are they can I recover these

All of my drop pins and folders have disappeared from the map app on my phone. Where are they can I recover these

iPhone X, iOS 13

Posted on Aug 18, 2020 4:23 PM

Reply
1 reply

Aug 19, 2020 10:47 AM in response to VeryMad1

Hi there VeryMad1,


It sounds like you're having issues in your Apple Maps application and it saving your dropped pin and and folders.

We understand how important your configurations and saved information is.

We are here to help with some recommendations that may get you headed in the right direction.


If you have authorized this information to be saved in your backups, you might be able to retrieve this information by restoring your device from a backup.

If you need additional guidance as to what is included in your iCloud backup please refer to the following resource:

What does iCloud back up?

If you chose to restore your device and need additional guidance please refer to the following article:

Restore your iPhone, iPad, or iPod touch from a backup


In order to understand how this may have happened, you might also want to check your phone's storage to ensure that it isn't full and that your device is updated.

We recommend both of these things to ensure the device can function at its optimal capabilities.


In the event that you decide that restoring your device is not an optimal solution for you, you may find the following resource helpful in reporting an issue in your maps:

If the Maps app isn't working on your Apple device


Specifically the section titled:

"If you need to report an issue in Maps"

To report an issue, add a place, or edit your home or work address, follow these steps:

  1. Tap , in the upper-right corner.
  2. Tap Report an Issue.


We appreciate you reaching out to your Apple Communities.


Be well!



All of my drop pins and folders have disappeared from the map app on my phone. Where are they can I recover these

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